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Do these traits describe you?
- You commit to give 110% to everything you do
- Integrity, Honesty, Reliability, Accountability, Flexibility, Excellence, Professionalism
- Inspired to provide service that exceeds the expectations of customers
- Receive satisfaction from being part of a cohesive team
- Enjoy and care about people of diverse, cultures, backgrounds, and social agendas
If so, read on...
Starfire Sports, the premier athletic complex in the Northwest, is now hiring part-time Guest Services Team Members. Shifts would typically consist of a combination of the following hours: Monday through Friday 3pm – 12am, Saturday & Sunday 7am – 11pm. To qualify for a position you must be able to commit to a minimum of 20 hours availability per week during the designated shifts.
The Guest Services position is integral to the success of Starfire’s mission and programs as the team represents ‘The Face of Starfire’; the first person visitors, customers, participants and all other interested parties will interact with upon visiting our facility.
Responsibilities include:
- Greeting guests (either in person or over the phone) and answering any questions they may have; which may include enquiries addressing field availability, tournaments, programs, classes, camps and other events Starfire may host from time to time
- Cash handling with relation to field rentals, membership sales, camp, class & league registrations
- Assist in the resolution of field utilization issues including conflicts and unauthorized use as they transpire
- Concessions operations
- Enforcement of the Athletic Complex rules and regulations to ensure the safety, security and enjoyment of all guests
- Actively promote and sell Starfire programs
- Pride and ownership of the facility to ensure we continue to be truly “World Class”
- Effectively demonstrating and communicating our Mission Statement and Guiding Principles to all visitors
- Resolve any and all customer issues that do not require the attention of Senior Management
- Support the Senior Management Team from time to time with assistance on special projects
required Skills and Experience:
- Minimum 2 years of front line customer service
- Ability to work with guests of all age ranges and ethnicities
- Able to answer questions and retain information in a fast paced environment
- Great team player who is committed to working with their fellow employees to make Starfire Sports the premier athletic complex in the United States
- listening skills and communication
- Basic computer skills (MS office and online asp software)
- Ability to focus and get the job done despite distraction or adverse circumstance
- Spanish language skills a plus
Pay rate is $9.00/hr with future potential for an increase based on performance. Applicants must be 18 years of age or older, have a valid drivers license, be legally permitted to work in the United States and provide documents substantiating this status. All employees are required to undergo both a Washington State and United States Federal criminal background check prior to commencing work.
If you would like to be a part of the Starfire Sports team and feel that you have the exceptional qualities we are looking for, please forward your resume to our Athletic Center Manager Tyler Conn.
Fax: 206.431.6811
Email: Tyler Conn
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